Privacy policy

Property Brand Launch | ABN: 68 829 794 117 | propertybrandlaunch.com

Effective date: 5 June 2025

This Privacy Policy explains how Property Brand Launch ("we", "us", "our") collects, uses, stores, and discloses your personal information. By using our website or purchasing our products and services, you agree to this policy.

1. Who We Are

Property Brand Launch is operated by Allen Le, trading as Property Brand Launch, based in Melbourne, Victoria, Australia. We provide digital education products, coaching services, and community membership to real estate professionals.

2. Information We Collect

We collect the following types of personal information:

Identity information: your name, business name, and professional role

Contact information: email address, phone number, and mailing address

Payment information: processed securely through Stripe; we do not store your card details

Usage data: pages visited, time on site, device type, and IP address

Communications: messages sent through forms, email, or social media

Content data: social media handles and content you share with us during coaching

3. How We Collect Information

We collect information:

Directly from you when you purchase a product, book a call, or fill in a form

Automatically through cookies and analytics tools (Google Analytics, Meta Pixel)

From third-party platforms including GoHighLevel (our CRM), Stripe (payments), Skool (community), and Meta (advertising)

4. How We Use Your Information

We use your personal information to:

Process and fulfil your purchases

Deliver coaching services and digital products

Send transactional emails (receipts, booking confirmations, delivery links)

Send marketing communications, where you have consented

Improve our products and website

Comply with our legal obligations

Measure the performance of our advertising campaigns

5. Marketing Communications

If you purchase a product or opt in via a form on our website, we may send you marketing emails about related products and services. You can unsubscribe at any time by clicking the unsubscribe link in any email or emailing us at [email protected].

6. Sharing Your Information

We do not sell your personal information. We may share it with:

Stripe: for payment processing

GoHighLevel: for CRM, email, and SMS delivery

Skool: for community access

Meta Platforms: for advertising attribution (via pixel and Conversions API)

Google: for analytics and advertising

Legal authorities: where required by law

All third-party service providers are required to handle your data in accordance with applicable privacy laws.

7. Cookies

Our website uses cookies to improve functionality and measure marketing performance. These include:

Essential cookies: required for the website to function

Analytics cookies: help us understand how visitors use our site

Advertising cookies: used by Meta and Google to serve relevant ads

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

8. Data Storage and Security

Your data is stored on servers provided by our third-party platforms (GoHighLevel, Stripe, Skool, Google). These providers maintain their own security standards. We take reasonable steps to protect your personal information from misuse, interference, and unauthorised access, but no internet transmission is completely secure.

9. Your Rights

Under the Australian Privacy Act 1988 and the Privacy Principles, you have the right to:

Request access to the personal information we hold about you

Request correction of inaccurate or incomplete information

Request deletion of your personal information, subject to legal obligations

Opt out of direct marketing at any time

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

10. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Payment records are retained for a minimum of 7 years as required by Australian tax law.

11. International Transfers

Some of our third-party providers are based outside Australia. By using our services, you consent to your personal information being transferred to and processed in countries outside Australia, including the United States, in accordance with those providers' privacy policies.

12. Children's Privacy

Our services are intended for adults (18+) operating professional businesses. We do not knowingly collect personal information from individuals under 18.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised effective date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

14. Contact Us

For privacy-related questions or concerns, contact us at:

Property Brand Launch

Email: [email protected]

Website: propertybrandlaunch.com